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Customer Care

Product Information

 

Garment Care

 

Indicated below are general care instructions according to fabric. For safe results, always test laundering on a small or hidden area of the garment first.


Natural Fabrics:


Natural Fibres are derived from materials produced by plants and animals that are spun into filament, thread or rope to be woven, knitted or bound.

 

Cotton

 

Machine wash in cold water, normal wash cycle

Tumble dry on low setting

 

Linen

 

Machine wash in warm water, gentle wash cycle

Tumble dry on cool, remove when still slightly damp

 

Cashmere

 

Hand wash in lukewarm water. Do not wring, squeeze, or twist

Lay flat to dry, away from direct heat or sunlight

 

Mohair

Dry clean is highly recommended

Otherwise, hand wash in lukewarm water

Lay flat to dry

 

Wool

Hand wash in lukewarm water. Do not wring, squeeze, or twist

Lay flat to dry, away from direct heat or sunlight

 

Silk

Dry clean is highly recommended

Hand wash in lukewarm water. Do not wring, squeeze, or twist

Lay flat to dry

Iron inside-out on low setting

 

Please note that pilling is a natural process that occasionally may occur in woolen fibres. Washing your clothes inside out will help prevent pilling and investing in an electric de-piller will help safely remove them. However, if left alone, these will eventually pull away on their own.

Synthetic Fabrics:

Synthetic fabrics are textiles made from man-made materials rather than natural ones.

 

Denim

Machine wash inside-out in warm water, gentle wash cycle

Lay flat to dry highly recommended

 

Elastane

Machine wash in mesh washing bag in cold water, gentle wash cycle

Lay flat to dry, or tumble dry on low setting

Iron on low setting

Dry clean is not recommended

 

Modal

Machine wash in cold water, normal wash cycle

Tumble dry on low setting, remove when slightly damp to reduce wrinkling

 

Nylon

Machine wash in cold water, according to cycle on garment label

Tumble dry on low setting, adding a dryer sheet will greatly reduce static

Iron when necessary on cool setting

 

Neoprene

Hand wash in lukewarm water

Lay flat to dry, do not tumble dry

Do not dry clean or expose to heat for extended periods of time

 

Polyester

Machine wash inside out in warm water, permanent press cycle

Tumble dry on low setting

 

Polyamide

Machine wash in cold water, normal wash cycle

Lay flat to dry

Iron inside-out on low setting

 

Rayon

Hand wash in cold water. Do not wring, squeeze, or twist

Lay flat to dry

Iron inside-out while still damp on low setting

 

Satin

Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist

Lay flat to dry

Iron inside-out on low setting with no steam

 

Viscose

Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist

Lay flat to dry

Iron inside-out while still damp on low setting

 

Leather Goods:

It is normal for leather goods, such as handbags, shoes, wallets etc. to bear natural imperfections and irregularities. These natural imperfections make every piece original and exclusive to you.

 

Natural-grained Leather

Natural-grained leather is premium-grade hide that has not been buffed to showcase the skin’s natural “grain” or texture.

Using a clean damp cloth, wipe gently to remove any dirt

 

Embossed Leather

Embossed leather is leather that has been stamped to achieve a distinctive pattern.

Using a clean damp cloth, wipe gently to remove any dirt

 

Buffed Leather

Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface.

Using a clean damp cloth, wipe gently to remove any dirt

 

Patent Leather

Patent leather is a coated leather with a glossy varnished surface.

Clean any dust or dirt with a damp cloth

Remove any scuff marks with a patent leather cleaner

Buff the leather to a high shine

 

Suede Leather

 

Suede is a leather that has a soft napped surface.

Before use, seal the suede with a professional suede sealant to help repel dirt.

To treat a liquid spill, pat the area with a clean cloth and then apply a layer of cornmeal or talcum powder on the stain. Let it set overnight, then brush with a suede brush to remove the dried powder.

For dried stains, rub with a kneaded eraser or emery board. For heavier stains, blot with white vinegar and a clean towel. Repeat as needed until stain disappears. This can be used on both water and salt stains.

 

Do not clean suede with water alone as it will affect both the color and texture of the leather.