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Shipping policy

Shipping Information

Shipping Methods 


1. US / Canada: FedEx (5-10 days)

2. International: DHL Express Worldwide (5-10 days)

3. International: UPS Shipping (5-10 days depending on region)

**IMPORTANT: Please make sure your address is correct and is in Englishprior to check-out. Incorrect address information could result in delays. 

Free Shipping 

Free Shipping is available for US orders over $100. 

Order Processing Time 

Shipment date does not include processing time. Processing time generally takes 5-10 days depending on stock and during high demand periods it could take up to 10-20 days. 


Tracking Information 

Tracking information will be sent out after the item has been shipped out.The tracking uRL will inform you once the package is delivered. 
Please keep in mind that sometimes tracking can be misleading. The first package scan may be upon arrival at a regional center near your address. This is common when packages are bulk processed by the FedEx or UPS. The first package scan may not happen until it is successfully delivered to your residence. So, if your tracking is not updating as expected don't panic. 


Missing Packages 

1.    SGS is not responsible for packages lost/undelivered because of an incorrect address that the customer provided 
2.    Verify your shipping address associated with the order 
3.    If the address is correct, please look for notices by your mail carrier and look around the delivery area/ask family members or housemates that might have accepted the item on your behalf. 
4.    Also it is helpful to contact local post offices in case they are holding the package for any reason or if there are any reported delivery delays. 
5.    If you suspect your package has been lost/stolen after delivery, please contact your local post office and see if they have the package for pick up. It is common for UPS to keep packages if they do not fit in the mailbox or if there is no secure location for delivery.


Customs/Duty Taxes

1. is not responsible for any custom taxes or fees associated with the packages. By US law, we must list all contents in shipments. Cost for additional customs & taxes vary by country. (Ex. For Europe, any order over 15 EUR ($19.17 USD) will get charged customs fee and orders over 135 EUR (~$150 USD) will be charged an additional import tax.) For more information about custom taxes please contact your local customs tax office.

2. Customer is responsible for packages withheld by local customs office because of this. is not responsible for refunds/returns sent back to us because of this.

Unfortunately, we only have access to as much information that is available on the tracking page. The carrier is responsible for any lost mail and we cannot issue any refunds on lost packages The most we can do is file a case. We apologize for any inconvenience in this regard.

Shipping Address Changes 

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the UPS Shipping website, though. If your package returns to us due to an incorrect address, it will be canceled and refunded. 

Delivery delays in your area 

For more information on delivery delays worldwide, please contact your local post office to inquire about more information in your area. 

Postal Holidays: No mail is processed during national and Postal Holidays. Please factor this into the delivery time when estimating arrival. 
Monday, January 1 New Year’s Day 
Monday, January 15 Martin Luther King Jr. birthday 
Monday, February 19 Washington’s Birthday (observed) 
Monday, May 28 Memorial Day 
Wednesday, July 4 Independence Day 
Monday, September 3 Labor Day 
Monday, October 8 Columbus Day 
Monday, November 12 Veterans Day (observed) 
Thursday, November 22 Thanksgiving Day 
Tuesday, December 25 Christmas Day


If you have any questions concerning an already placed order please contact us here.

Please note that we do not ship to P.O. Boxes.